Refund & Cancellation Policy

Last updated: 2026-09-08

1. The 14-day guarantee

You may ask for a full refund of any purchase within 14 calendar days of the purchase date, for any reason at all. You do not have to explain yourself, and you do not have to prove that you used the product or that you did not.

The guarantee applies to every product we sell, to every customer, wherever you live. It never reduces a stronger refund right given to you by the mandatory consumer law of your country of residence — for example the European Union's right of withdrawal, where it applies.

2. It covers every item, including anything added after the first purchase

Our products are sold one at a time. If you also bought an add-on module at checkout, or accepted an optional offer shown right after your purchase, each of those is its own purchase with its own receipt — and each one has its own 14-day window, counted from its own purchase date.

You can refund one item and keep the others. Tell us which one, or say "everything", and we will do exactly that.

3. How to ask

1. Email support@altorismarketing.com, or call +1 (929) 650-5944 (Mon–Fri, 9am–6pm ET), or use the details on our contact page.
2. Tell us the email address you used at checkout and which item you want refunded. If you have the receipt, attaching it makes it faster; it is not required.
3. We confirm in writing and start the refund. We do not ask you to sit through a phone call, answer a survey, or accept a credit instead of your money.

If you cannot find the charge, it appears on your statement as ALTORIS* ORANDI.

4. How and when you get the money back

Refunds go back to the original payment method — we cannot send them anywhere else. Once processed, the amount usually appears on your statement within 5 to 10 business days, depending on your card issuer or bank. If it takes longer, contact us and we will follow it up with Stripe, our payment processor.

You get 100% of what you paid for that item, including any sales tax or VAT included in the price. We do not keep a processing fee.

5. What happens to your access

When we refund an item, the module it unlocked is locked again. Your account stays open, and anything else you bought and kept still works. If you refund everything, your account remains — empty — until you ask us to delete it, or delete it yourself from Settings → Delete account. See the Privacy Policy for what deletion removes.

Printable material (PDFs) you downloaded before the refund should be deleted from your devices, as the licence to use it ends with the refund.

6. Cancellation

There is nothing to cancel. Everything we sell is a one-time payment: no subscription, no membership, no trial that converts into a charge, no auto-renewal. We will never bill your card again on our own initiative, and there is no recurring plan hiding anywhere in your account.

Your card is saved by Stripe at checkout for one reason only: so that accepting an optional offer shown immediately after your purchase is a single click. That charge only ever happens if you click accept on that page, for the exact amount printed on it. Section 7 of the Terms of Service sets this out in full.

So "cancelling" here means one of two things, and both are easy: ask for a refund within 14 days (section 1), or delete your account (Privacy Policy, section 9).

7. After the 14 days

Requests made after 14 days are outside the guarantee, but we still want to hear from you. Write to us, tell us what happened, and we will look at it in good faith — duplicate charges, a purchase made by mistake, or a product that never delivered are always put right, whenever you tell us.

8. Before you open a dispute with your bank

Please contact us first. A refund from us takes minutes to start; a bank dispute takes weeks and often ends in the same place. If you do not recognise a charge, email us the date and amount and we will identify it immediately. If something is genuinely wrong, we refund — that is what this policy is for.

9. Contact

support@altorismarketing.com · +1 (929) 650-5944 · Mon–Fri, 9am–6pm ET · altorismarketing.com/contactus
Altoris Enterprises Inc, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.